Optimized Passenger Processes

One XS (Centralized Security and Security Lane Development)

International Airport

Airport ambition

To improve passenger experience and operational efficiency by centralizing security and redesigning passenger flows.

Approach

Arlande supported the centralization of security from requirements management and quality assurance through design, review and implementation. We contributed to the operational concept, system requirements and project specifications for newly developed security lanes and supported project leadership in quality management and specialized operational topics such as PRM processes and high risk flights.

Through active involvement in design and testing, we ensured a practical, integrated and future ready security concept.

Result

A successfully centralized security process with five new filters and advanced lanes, balancing passenger flow, safety and terminal space utilization.


“Centralized security changes the entire airport logic. Being part of that transition from concept to rollout was truly remarkable.”
Dries van Diepen, Architect Arlande

Roles

Strategic Advisor and Architect, Project Manager, Test Manager, Business and Data Analyst
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